Terms of service

Company identity

Zokk'n is the registered domain name of this website, owned by Served by Nana's Kitchen, the commercial name of the sole proprietorship under the name of Nadia De Leyn. With Zokk'n we refer to the brand name of the collection of socks. But you understood this. The VAT number is BE0672339266. The address of the trading activity is officially registered at Statiestraat 46, 2180 Ekeren. Available at +32 478 367 609 or by email to nadia@zokkn.be. Below this party is referred to as 'the entrepreneur'.

Applicability 

These general terms and conditions apply to any offer from the entrepreneur and to any distance contract concluded and orders between entrepreneur and consumer (being the purchaser). The general terms and conditions are always freely available on the website and must be consulted before making a purchase. If one or more provisions in these general terms and conditions are completely or partially annulled, the agreement and these terms and conditions will otherwise continue to apply, but it is the case that that completely or partially annulled provision will be replaced as soon as possible by mutual agreement and, moreover, the new provision approximates the original as much as possible. If a situation arises that is not literally regulated in these terms and conditions, this situation will be assessed "in the spirit" of the terms and conditions. This applies to all ambiguities about the explanation or content of one or more provisions of our conditions.

The offer

The entrepreneur makes every effort to ensure that the information provided is complete, correct, accurate and updated so that the consumer can make a good assessment of the offer. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the site is unavailable, the entrepreneur will make every effort to rectify this as soon as possible. If an offer has a limited period of validity or is offered subject to conditions, this will be explicitly stated in the offer. The entrepreneur is entitled to change and adjust the offer. All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement. Pictures with products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown exactly match the real colors of the products. The information makes it clear to the consumer what rights and obligations are involved in accepting the offer. This concerns the price including VAT; the shipping fees; the way in which the agreement is concluded; the conditions for the right of withdrawal; the method of payment, delivery and implementation of the agreement; whether the contract is filed after conclusion, how it can be consulted for the consumer; the way in which the consumer, before concluding the contract, can check the data provided by him under the contract and repair it if desired; the available sizes, colors, and materials. 

The agreement

The agreement is concluded when the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of acceptance of the offer electronically as soon as possible (see shipping & returns). As long as this has not happened, the consumer can terminate the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur will send the following information with the product or service to the consumer: the visiting address of the establishment of the entrepreneur where the consumer can go with complaints; the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
Each agreement is entered into under the suspensive conditions of sufficient availability of the products in question. It can happen that the electronic processing of an order happens simultaneously with another order, so that the stock is temporarily inaccurate. In this case, the entrepreneur will contact the consumer to make an agreement about the next step, either in a cancellation with refund of the order or in listing the details on a customer list for the next new delivery.

Right of withdrawal 

When purchasing products, the consumer has the option to dissolve the contract without giving any reason during 14 days. This cooling-off period starts on the day after receipt of the product by the consumer. During the reflection period, the consumer will handle the product and packaging with care. For hygienic reasons, the packaging must not be detached by the customer. If the right of withdrawal is used, the consumer will return the product with all accessories supplied and in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided. 
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known using the model form. A proof of purchase is required. After the consumer has made known that he wants to make use of his right of withdrawal, the product must be returned within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment. If after the aforementioned periods the customer has not made known that he wishes to make use of his right of withdrawal, resp. the product has not been returned to the entrepreneur, the purchase is a fact. 

Costs in case of withdrawal 

If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive proof of complete return can be submitted. Refund will be made through the same payment method used by the consumer unless otherwise agreed. If the product is damaged due to careless handling by the consumer, the consumer is liable for any diminished value of the product. 

Prices

All prices include VAT. All prices are subject to typing, printing and typesetting errors and no liability is accepted for the consequences. The entrepreneur is not obliged to deliver the product at the incorrect price. 

Defects

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 weeks after delivery. The products must be returned in the original packaging, and in the condition in which they were delivered, namely as 'new'.

Delivery and execution 

The entrepreneur will take the greatest possible care when receiving and implementing orders for products. The place of delivery is the address that the consumer has made known to the entrepreneur. All delivery times are indicative. The consumer cannot derive any rights from any stated terms. The entrepreneur is not responsible for delays caused by third parties if the entrepreneur can prove that he has done everything in his power to respect the agreed delivery time. Exceeding a term does not entitle the consumer to compensation. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor in agreement with the consumer to make a replacement article available. For replacement items right of withdrawal can not be excluded. The risk of damage to the product and / or a lost product rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and representative announced to the entrepreneur, unless expressly agreed otherwise. 

Payment

Payment is made in the way that the consumer has chosen when placing the order. The consumer has the duty to report inaccuracies in payment details provided or stated to the entrepreneur without delay. In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance. 

Complaints

The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its option, replace or repair the products supplied free of charge. 

Disputes

Only Belgian law applies to contracts between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad. In the event of a dispute, only the courts of the relevant district of the company (Antwerp) are competent.