Refund policy

Returns

You have chosen the wrong reference? Wrong size? It happens and we at Zokk'n don't bother about that. By law, you are entitled to 14 days to worry about whether or not you made a wrong purchase. You must notify us within those 14 days. And then you have another 14 days to ensure that the Zokk'n are back in our mailbox.
Ow, yes, important to know: we want one proof of purchasesee and we want our box back! The intention is also that the box was not half-processed by a dog with stomach problems ... we are decent but it stops somewhere! On the neat box, which was not used for any other purpose return labelyou you stick the label received in an email. Only under these conditions we will accept the returned package without further questions and refund the order, excluding shipping costs. The return costs are for MyParcel, our partner in this ...

Despite all the ease that we offer to send and return parcels, we believe that it should not get too crazy and that we should all handle packaging and transport consciously. You can buy one piece from us and we will send it. But who repeatedly buys only one piece hurts us a little ... May we also tempt you to visit the shops where the Zokk'n are located? Buying per piece is certainly not a problem and this way you get a little breeze of fresh air. Sorry to bother you about this, but sustainability is part of our DNA.